Returns & Exchanges
Q : What is your guarantee?
A : We stand behind the quality of our products. If you are not pleased with an item, you may return it within 30 days for a refund or exchange. Please note: We cannot accept items that have been washed, worn, soiled, damaged, altered, or embroidered. Shipping charges are not refundable. Items received outside of our return policy may not be eligible for refund or exchange and may be returned to the customer.
Q : Will I be charged for shipping and handling again when an item is sent to me as an exchange?
A : There will be additional shipping charges for all exchanged items.
Q : How do I return items I have received?
A : Please email your request to firstname.lastname@example.org or call customer service @ 713.645.6383 for a return authorization # after receiving your RA # repack your items with the original packing slip and note on there the RA #. Please mail to 3800 Juniper Street, Houston, TX 77087.
Q : How long will it take to receive my refund?
A : Once your package has been received and processed, a refund check will be generated in our system and mailed within 7-10 business days.
Q : How long will it take to receive my exchange?
A : Due to variables in shipping and processing time, it may take between 7 and 10 business days to process and ship an exchange from the date we receive the package.