FAQs


Q : Do I need an account to place an order?

A : An account is not needed to buy medical scrubs or any of our other products. However, we do recommend you join our newsletter/email list so you do not miss out on any specials or when new products are introduced.


Q : Is there a minimum order?

A : There are no minimums required to place an order. CU offers healthcare uniforms online regardless if you are buying just for yourself or if you are looking to outfit a team of any size.


Q : I want to order for a large team, how do I place the order and what do you provide?

A : Large orders can be placed online and if the items are blank, it is still a recommended option. However, if your order will also include in-house decoration, sizing boxes or set-up of a shopping portal, you will need to complete the Contact Us form or call us directly at 713-645-6383 so we can offer the personalized service required.


Q : Do you have a store I can visit and try on?

A : Career Uniforms does not have a traditional store front and we encourage customers to buy our medical scrubs online. However, for customers who live in the Houston area, we do offer the option of coming to our offices so you may try on our selection of scrubs and medical lab coats. Walk-in customers are welcome Monday through Friday from 8:30 am to 5:00 pm and the physical address is 3800 Juniper Street, Houston TX 77087. Because we are not a true store front, we cannot guarantee someone will be available to assist you right away. For this reason, we strongly suggest calling ahead at 713-645-6383 to schedule a convenient time to visit with one of our staff members.


Q : I see CU offers medical uniforms and accessories, but how can I order promotional items like custom apparel, mugs, lanyards, key chains, etc.?

A : CU offers the best option to buy nursing and healthcare uniforms online, but we also provide other uniforms and promotional items as well. We recommend you complete the Contact Us form or call us directly at 713-645-6383. This way, we can fully understand your needs and provide personalized service and options at the best price for you or your company.


Q : What if the scrub top, scrub pants or other items are out of stock?

A : A representative will contact you if the items are out of stock. We receive new shipments of professional scrubs and lab coats all the time and may need to place a backorder. We will also provide suggestions on alternative scrub options.


Q : How long does it take to receive items?

A : Blank (none decorated) items generally take 1 to 3 business days to process.This does not include transit time.


Q : What does it mean when an item shows it is backordered?

A : A backordered item is a scrub top or scrub pant that we generally carry in stock, but are waiting for new inventory to arrive. We will ship backorders to you as soon as new stock arrives or we can offer a suggested alternative.


Q : How can I initiate a return or exchange?

A : Please contact cs@careeruniforms.com or call 713-645-6383 if a return or exchange is needed. CU does not offer returns or exchanges on any item that has been decorated either by us or anyone else. All returns or exchanges should be mailed to 3800 Juniper Street Houston TX 77087.


Q : Where can I input any artwork or embroidery needed?

A : Please complete the Contact Us form or call us directly at 713-645-6383 so we can assist you in supplying the necessary information needed for embroidery, heat transfers or UV printing.


Q : How do I cancel my order or check the status of an order?

A : Please reach out to our customer service department at Cs@careeruniforms.com or call 713-645-6383.


Q : How do the scrubs fit?

A : Our UltraSoft collection runs big when it indicates it is Unisex, and we recommend to size down if you are ordering for ladies. If it is a Ladies Style, we recommend ordering true to size.

The WYND line of scrubs is more athletic and run small, but made of 6% spandex. They are designed to fit comfortably both as fitted or loose, depending on your preference. We recommend ordering true to size or up one size for fitted and one to two sized up for a loose fit.


Q : How can I contact Career Uniforms?

A : You can reach out to us at cs@careeruniforms.com or call 713-645-6383. Keep in mind, our working hours are from 8:30 am - 5:00 pm Central time.


Q : How do I place an order with Career Uniforms?

A : You can visit our website careeruniforms.com and choose your products from various categories listed on the website. After you make the selection, you can choose the quantity of the product as well. If you don't know how to choose the size, you can go to the “size chart" section and select your size there.


Q : How do I use a promo or coupon code in Career Uniforms?

A : If you are a returning customer and have already created an account with us, then you can use your credentials to login. If you are just a visitor then you can use your email address to login. After that, you will have to add items to the cart. When you select the items, you will find the promo code field. You will have to enter the code to get the discount. You can also get a promo code by signing up for our newsletter.

Follow the below steps to apply a promo code in Career Uniforms:
1. Add the item to your cart
2. Click on "Your cart"
3. Scroll down to the "Promo code" box
4. Enter your promo code
5. Click "Apply".


Q : How do I track my order in Career Uniforms?

A : If you look at the order confirmation email CareerUniforms sends you, you'll see a link to track your order. Simply click on that link and you'll be brought to our order tracking page where you'll be able to see the status of your order.


Q : How do I view my past orders in Career Uniforms?

A : To view your past orders, all you need to do is to navigate to the Orders page on our site. Here you will enter your login credentials (your email address, and your account password). Now you have access to all your past transactions. You can sort your transactions and also search for items you may be looking for. If you have any questions, please feel free to contact us at sales@careeruniforms.com. We will be happy to help in any way we can.

You can view your past orders in Career Uniforms at www.careeruniforms.com/my-account or by logging into your client area at careeruniforms.com.


Q : What is Career Uniform's return policy?

A : We offer a 30-day return policy. If you aren't satisfied with your purchase, you can return it within 30 days for a full refund of the purchase price. We'll also pay shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In the case of returns, please be sure the item hasn't been worn or altered, and the tags are still attached.


Q : What type of payment does Career Uniforms accept?

A : Career Uniforms accepts all major credit cards, including Visa, MasterCard, Discover, & American Express, as well as PayPal, as methods of payment.


Q : Does Career Uniform charge sales tax?

A : Yes, Career Uniforms charges sales tax. If your purchase qualifies for tax exempt, then provide your tax exempt certificate to the customer service department, and they will email you a quote without sales tax.


Q : How can I cancel or change my order in careeruniforms.com?

A : You can change your order or cancel it by calling on the phone or contacting careeruniforms.com/contactus/ in any convenient way for you. Also, you can send an email (careeruniforms.com/contactus/) or an online chat. It is convenient to change your order or cancel it online by going to your profile and clicking the “Buy" button next to the item you want to change or cancel. On the next page, click “Change" or “Cancel". Please make sure you have the right address and a phone number where you can safely be reached during the day. When you are contacting careeruniforms.com/contact-us/, please provide your order number as well as a detailed reason why you want to change or cancel your order. For example, if you would like to change your order size, you can attach a screenshot of the same.


Q : Can I personalize my purchase in Career Uniforms?

A : Yes, we can personalize your purchase. Career Uniforms offers a variety of custom options for all of our products including embroidery, engraving, and vinyl. We have experts available to help you with your custom order.


Q : Is shopping at Career Uniforms secure?

A : Career Uniforms is a customer-oriented business that has been in the industry since 1989. Our goal is to provide their customers with the best prices on a wide selection of brand name clothing and accessories at the best prices. Security is an important aspect for any online business and Career Uniforms ensures that all payment information is encrypted and secure.

Also CareersUniforms.com, is protected by the highest level of Secure Socket Layer (SSL) encryption, the same level of protection used for online banking. Any information given to us is protected. We do not sell, trade or rent your personal information. Your account information is protected using the same technology and safeguards as on your own PC.


Q : What if I want someone from Career Uniforms to contact me?

A : Kindly fill in the contact us form or reach out to our customer service department at cs@careeruniforms.com or call 713-645-6383.


Q : Can I modify my order after it's placed in careeruniforms.com?

A : Please reach out to our customer service department at cs@careeruniforms.com or call 713-645-6383.


Q : Do Career Uniforms Offer an Embroidery Option?

A : Yes, CareerUniforms.com offers custom embroidery services. For the most part, custom embroidery is an additional service that costs an extra fee. Some styles and certain quantities do come with a one time setup fee for custom embroidery. We always recommend that you contact our customer service department for a quote on any product.


Q : Does Career Uniforms have a catalog?

A : Please reach out to our customer service department at Cs@careeruniforms.com or call 713-645-6383.