Q: I have read this FAQ and I still have questions, what should I do?
A: Click here for information on how to reach our Customer Service Department.


Q: How does your clothing fit and what size should I order?
A: Our garments are designed with the active professional in mind, so our sizing allows for a generous fit. This makes moving and layering easy and comfortable. Click the " Fit and Care " link that appears on the page with the garment and our size chart and measuring information will display in a pop-up window as well as any garment specific measurements and fabric care instructions.

Q: Can I get my uniforms embroidered?
A: If you would like to order items and have them embroidered, you must place your order with our Customer Service Department at 713-645-6383 option 3 Monday-Friday 9am-5pm EST
Q: What is your guarantee?
A: We stand behind the quality of our products. If you are not pleased with an item, you may return it within 30 days for a refund or exchange. Please note: We cannot accept items that have been washed, worn, soiled, damaged, altered, or embroidered. Shipping charges are not refundable.

Items received outside of our return policy may not be eligible for refund or exchange and may be returned to the customer

Q: Will I be charged for shipping and handling again when an item is sent to me as an exchange?
A: Customers in the Continental U.S. are not charged for shipping and handling on an item that we send as an exchange. One time exchange only.
A: Simply repack your item(s) and note on your packing slip the reason for making the return. Send your package to the address shown on your packing slip.

Q: How long will it take to receive my refund?
A: Once your package has been received and processed, your refund is generated in our system. If you paid by credit or debit card, your card will be credited immediately upon processing your return. Depending on your billing cycle, you may see the credit on your next statement. However, due to delays by credit/debit card companies it may take two statements before you see the credit on your account. If you paid by check, your refund check will be mailed within 10 to 15 business days from when we receive and process your returned package.

Q: How long will it take to receive my exchange?
A: Due to variables in shipping and processing time, it may take between 7 and 10 business days to process and ship an exchange from the date we receive the package.
If you have paid by debit or credit card, we will credit your account for the amount of the refund when we receive the item, and then re-charge your card when we ship your new exchange item. Debit and credit card companies often take several weeks to credit the return back to your account, so please make sure that you have sufficient funds/credit for us to process the exchange shipment.



Q: Is ordering on your site secure?
A: Yes. When you enter the checkout area, you are connected via our secure socket that transmits your personal information directly to our processing system. That information is available only to our internal billing and processing staff.

Q: Do you share email addresses, phone numbers or street addresses with other companies?
A: No. Career Uniforms does not sell or share any customer information with outside companies.



Q: What forms of payment do you accept?
A: We accept VISA, MasterCard, Discover, and American Express.

Q: When will my credit card be charged?
A: Your card will be charged when your order ships. In the case of Internet orders, in-stock items are shipped within 1 business day. You will be charged for back-ordered items only after they ship.

Q: When will my credit card be charged when I've ordered an item that is on back-order?
A: Your credit card will only be charged when the back-ordered item ships. There is no additional charge for shipping.


Q: When can I expect to receive my order?
A: Orders for most in-stock items placed Sunday through Thursday by 1pm EST will be shipped within 24 hours. Delivery time will depend on the shipping method you choose as well as the location you are shipping to. There is no delivery on Saturday or Sunday when 2nd day or overnight shipping is selected.

Q: How can I tell if my Internet order has been received?
A: You will receive an email confirmation immediately upon placing your order. This email will detail your order, update you with stock information on the items you ordered, and supply you with an order confirmation number so that you may check the status of your order on this web site.

Q: How do I know if my order has been shipped?
A: You will receive an email the day we ship your order. This email will detail your order and give you tracking information (when applicable) so that you may track your order with the shipper directly.

Q: How do I check the status of my order?
A: Refer to the order number on your confirmation email and go to the My Account section of this site (you must log in to use this feature). Once Logged in, click the Track Your Order you will see a list of order numbers. Click the order number for the order you wish to review. You can see if any items are back-ordered and whether or not your order has been shipped. If your order has been shipped, and a tracking number is available, you will see a link next to "Tracking Number" for that order. Click this link to go directly to the shippers address to further track your order!

Q: How do I make a change to an order I have already placed?
A: Due to the speed with which we process your Internet order, we cannot at this time offer the ability to change an order that has been placed.

Q: What do you charge for shipping?
A: The shipping charge depends on the value of your order and the delivery method you choose.
Q: Can I specify separate billing and shipping addresses?
A: After filling out the billing information section during the check out process, click "Ship to Different Address" and enter your shipping information.