Q: What is your guarantee?
A: We stand behind the quality of our products. If you are not pleased with an item, you may return it within 30 days for a refund or exchange. Please note: We cannot accept items that have been washed, worn, soiled, damaged, altered, or embroidered. Shipping charges are not refundable.

Items received outside of our return policy may not be eligible for refund or exchange and may be returned to the customer.

Q: Will I be charged for shipping and handling again when an item is sent to me as an exchange?
A: Customers in the Continental U.S. are not charged for shipping and handling on an item that we send as an exchange. One time exchange only.

Q: How do I return items I have received?
A: Simply repack your item(s) and note on your packing slip the reason for making the return. Send your package to the address shown on your packing slip.

Q: How long will it take to receive my refund?
A: Once your package has been received and processed, your refund is generated in our system. If you paid by credit or debit card, your card will be credited immediately upon processing your return. Depending on your billing cycle, you may see the credit on your next statement. However, due to delays by credit/debit card companies it may take two statements before you see the credit on your account. If you paid by cheque, your refund cheque will be mailed within 10 to 15 business days from when we receive and process your returned package.

Q: How long will it take to receive my exchange?
A: Due to variables in shipping and processing time, it may take between 7 and 10 business days to process and ship an exchange from the date we receive the package. Please note: If you have paid by debit or credit card, we will credit your account for the amount of the refund when we receive the item, and then re-charge your card when we ship your new exchange item. Debit and credit card companies often take several weeks to credit the return back to your account, so please make sure that you have sufficient funds/credit for us to process the exchange shipment. We cannot be responsible for bank fees that arise from insufficient funds.